Privacy Policy

Last Updated: 11th December 2025

This Privacy Policy describes how Aarika Sanchar Services (“we”, “us”, “our”) collects, uses, stores, protects, and discloses personal information when you access or use our website https://www.aarikasvs.com (“Site”) and our communication services, including bulk SMS, WhatsApp messaging, voice messages, RCS messaging, OTP delivery, and related services (“Services”).

By using our Site or Services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information provided directly by you, including:

• Name
• Email address
• Mobile number
• Company or business details
• Account login credentials
• Billing and payment details

1.2 Message & Communication Data

For messaging services (SMS/WhatsApp/Voice/RCS/OTP):

• Sender ID
• Recipient phone numbers
• Message content (only when required for delivery or troubleshooting)
• Delivery reports and status

1.3 Technical & Usage Information

• IP address
• Browser type, device information, operating system
• Pages visited and usage patterns
• Access logs and error logs

1.4 Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to enhance user experience and optimize our Services.

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2. How We Use the Information

We use collected data for the following purposes:

• To provide, manage, and deliver messaging services
• To verify user identity and maintain account security
• To process payments and manage billing
• To improve website performance and user experience
• To resolve disputes, troubleshoot issues, and provide customer support
• To send service updates, alerts, and notifications
• To comply with legal obligations, including telecom and regulatory requirements

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3. Sharing and Disclosure of Information

We do not sell or rent your personal information.

However, we may share information with:

3.1 Service Providers

Third-party vendors assisting with:

• SMS/voice/WhatsApp/RCS delivery
• Hosting and cloud infrastructure
• Payment processing
• Customer support systems
• Analytics and security tools

3.2 Legal and Regulatory Authorities

We may disclose information when required by:

• Law enforcement
• Government authorities
• Regulatory compliance (e.g., telecom regulations, anti-spam compliance)

3.3 Business Transfers

In case of merger, acquisition, or restructuring, user information may be transferred as part of business assets.

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4. Data Security

We implement standard and industry-level security measures to protect personal data, including:

• Encryption where applicable
• Secure access controls
• Regular security audits
• Strict internal data handling policies

However, no transmission over the internet is 100% secure. Users acknowledge that they use the Site and Services at their own risk.

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5. Data Retention

We retain information only as long as necessary for:

• Service delivery
• Legal or regulatory compliance
• Operational requirements

Message logs and delivery reports may be stored temporarily based on telecom law requirements.

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6. User Rights

Depending on your jurisdiction, you may have rights such as:

• Access to your personal data
• Request correction or updates
• Request deletion (unless restricted by law)
• Withdraw consent
• Request data portability

To exercise these rights, contact us at sales@aarikasvs.com.

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7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

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8. Children’s Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect information from minors.

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9. Changes to This Privacy Policy

Aarika Sanchar Services may update or modify this Privacy Policy at any time. The updated version will be posted on the Site with a revised “Last Updated” date. Continued use of the Site or Services after changes constitutes acceptance of the updated policy.

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10. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

Aarika Sanchar Services
Email: sales@aarikasvs.com
Phone: +91 8867402502